Read testimonials from customers just like you!
We purchased a home in Athens on Friday, September 25th. The previous owners had serious pet damage which they had hidden under rugs. Hours after we received the keys to our new home, we walked into Dalton Carpet One. Lauren [Harrell] greeted us at the door, listened to our dilemma, and helped us to quickly consider some options to fit within our budget. By Monday, she came to measure. The new carpet was installed a week later by an excellent, hard-working team of professionals. Our encounter with your business was our first experience in Athens, GA because we moved from out of state. Please convey our appreciation to all who played a part in the excellent service that we received. — Steve & Jill Harvey
You [Sabrina] were wonderful and accommodating to work with – Thanks! The guy who unloaded the hardwood was very courteous and did just what we requested. The installers were on time, followed the schedule they gave us, cleaned up totally and did a great job. The finishers also were on time, followed the schedule they gave us and did a good job. I wish I had paid more attention to the stain – two rooms match the hall very well, two rooms are light. Not their fault. And it will match better with time. They too cleaned up very well. My hero is Sam in scheduling. He was so nice and helpful when I had to reschedule the install and then the finishing due to Jim’s surgery. So great! I did complete the survey the finishers gave us. Really appreciate everyone doing such a great job. I will certainly recommend you to others. — Maureen, The Classic Center
Many thanks for the job on the flooring at my Atlanta home. You folks could not have been more courteous or professional. — S.C.
You [Sabrina] and your entire staff at Dalton Carpets are AWESOME!!!! Everyone was so speedy and never hesitated about getting the job done and finding a way to do it. The tilers were great and were efficient and just kept working away. Please thank everyone who made getting this apartment ready for us. — Marilyn A.
We had the pleasure of working with one of your representatives when we needed ceramic tile and installation for a kitchen backsplash and a bathroom floor. It's been a few years, so I don't remember her name, but she couldn't have been more kind, patient, or helpful. She even came to our home to see our kitchen and bathroom and make some recommendations. She also had a list of names of tile installers and the one we chose did an excellent job. She helped us stay within our budget too. Whenever we go to your store, we are always greeted with a smile and have our questions answered by knowledgeable, professional reps. We'll be shopping again with you soon since it's time for carpet and/or wood flooring for a few rooms. We'd give you a 5-plus out of 5! Dalton Carpet One Home and Floor is an asset to Athens. Thank you! — Jan & Jim Crosby
As a Vietnam Vet, thanks. — Joe
Looks as though we've completed the last of our rug/carpet purchases from your company. We just wanted to say how much we appreciated the professionalism of all your employees, especially Donna Brannon. I know a lot of your employees have been with you for some time. I think that says a lot about you. Again, thank you [Mike Blanton] and your company for making this a most pleasant experience. — Linda
I just want to say that I have never worked with more professional and accommodating people as Brandon Bradford and Ryon Shehee. Brandon went out of his way to make sure that I would be pleased. He always returned phone calls promptly and followed through with everything he promised to make sure it was done correctly. I obtained several bids for the job. My brother recommended Andrew/Brandon since he had wood floors done within the last year. Not only did Brandon come and give me a bid, he explained things and answered any questions I had. His bid was the best one I got. He did not try to sell me with something I did not need to do. Like undercut the fireplace to slip the wood under. He said that did not need to be done. Stan (floor guy) did an excellent job. You cannot tell the floor was put in after the stone fireplace. I understand that he has accepted a new job. I know he will be missed by Dalton Carpet One! Ryon was very accommodating with trying to work with me with scheduling which was hard to do because of delaying the job a week and trying to make sure the wood floor guys and the carpet guys would be able to do their jobs without getting in each other's way! Ryon was wonderful on the phone and in person when I went to the store. He is a great person to represent Dalton Carpet One with his professionalism and "radio voice". Also Donna Brannon was very helpful when I went to the store to look at rugs. She is an excellent person to represent the retail part of your business. She was also very professional and accommodating. I will be sure to refer Dalton Carpet One to all of my friends and family. — Susan
I can't tell you [Sabrina & Ryon] how much I appreciate what you and the installers did to help us get Apt. 358 ready for move-in on Friday, after it flooded on Wednesday afternoon. Your team, including the installers [Alfonso Q], went above and beyond to get this job done, and I will never be able to thank you enough. I have never called you to help us with a big flooring problem that you did not come through for us. It's that kind of customer service that keeps us loyal customers. And, it's that kind of customer service that our residents and their families notice and appreciate as well. That resident's daughter had driven from Connecticut to Athens to move her dad in, and without all of you jumping into action, she would not have been able to get his move completed. She was extremely grateful to all of you. Thank you, thank you, thank you! — Ann
I wanted to let you [Sabrina] know that I really appreciate meeting and working with you on getting my floors. A huge thank you for sending Heath and Joey out to install our flooring. You and Dalton Carpet One should be very proud of the professional way they work. They are very friendly and worked so hard to make our floors beautiful!! Heath and Joey are very polite, with wonderful attitudes! When I decide to install more flooring, I hope that Heath and Joey will be the ones to come out. The young man that delivered our flooring was also very friendly and knew his job. I will be recommending y'all to friends and relatives. I am loving my floors and hope to do business with you and Dalton Carpet One again. — Wanda
Thank you [Sabrina] for all you do for us! You're always willing to jump through hoops to get us what we need. Even when we don't know what that is! Thank you, — ETL Construction
Thank you for your help this morning with locating the shower leak. Mark [Hayes] is truly an asset to your company. He was extremely knowledgeable in his field and very courteous towards myself and the homeowner. We both completed a water test on the shower and revealed that the front of the shower enclosure was the cause of the leak. Thank you again and please let Mark know that I greatly appreciated his help. — Pete
My wife and I recently purchased carpet and hardwood for our home from Dalton Carpet One. The installation team provided a survey so that we could rate our satisfaction with the sales and installation processes. Unfortunately, I lost the survey, but I wanted to make sure that I let someone know how happy we were with our experience. If I had completed the survey, I would have given the highest marks across the board for both the sales and installation processes. Gen and our installation team were both top notch. We were especially satisfied with the timeliness, quality, professionalism, and every other aspect of the service we received...from start to finish. Thanks for the great product and service. — John
We just completed our hardwood and carpet installation and have had such a good experience with your company and contractors, I felt I must write and commend you and your staff for a "Job Well Done." Lauren Harrell, our sales representative, visited our home, guided and helped us finalize our purchases. Lauren is friendly, has a helpful demeanor and her follow-up and finalization skills are superb. Lauren is an asset to your business. We thank her so very much. The hardwood installers were S.J. Smith Flooring, Inc. We met Mr. Smith and his foreman Mr. Sousa and workers Danny and Jose. Mr. Sousa is a total professional and he and his men know their hardwood installation. These gentlemen were superb. They handled our furniture with utmost care, worked effectively and efficiently, cleaned up after themselves, moved our furniture back in place and installed the furniture pads in record time. They are gentlemen. They have my thanks and praise for an outstanding job. The carpet installers were David and two of his workers. David was very professional and these gentlemen know their business. They are efficient, clean, careful, respectful and effective carpet installers. Please pass our thanks for a job well done to them. We have had a very positive experience with Dalton Carpet One in all aspects. It has been a pleasure doing business with your company and employees. We offer our thanks and will recommend your company to family, friends and acquaintances. — Laverne & Henry
I asked Guy Thomas for a business card with your information so I could let you [Mike Blanton] know how thrilled I am with the work Guy and his crew have accomplished on my deteriorating deck. Their workmanship is beyond compare to any tile work I have seen. But more than that, their work ethic, determination to get the project complete while battling weather conditions and their overall professionalism has truly left an impression on me. I enjoy seeing them come down my drive way because I know to expect hard work each day they can work. It has been my pleasure to have them as part of the team to get this project complete before my home goes on the market. I would be honored to have the opportunity to speak to you directly about my experience with Dalton Carpet One and to be available to provide a reference to anyone in your organization about this experience. I would most assuredly recommend your company to anyone looking for quality work from a professional organization. — Gail
We are very pleased with our new bathroom floors. I love the selection we chose and Alfonso did a superb job of installing the vinyl. He was very professional as well. This is the third project Casey Hanson as helped us with. She has always been very professional and knowledgeable and easy to work with. I always know there is going to be a good completion to any project Casey has helped us with. I look forward to her help in the future. You are fortunate to have employees of such high caliber. -Cindy — Cindy
I want to take this opportunity to thank you for the assistance I received from your extremely capable salesperson, Casey Jo Hanson. From the beginning of my search for an area rug to the installation (which she personally provided), she was extremely professional, personable, proficient, and honest in her assistance to me. You are certainly fortunate to have her as a member of your sales staff. — Martha
Thanks for all of the info you all gave us regarding carpet for our stairs. We went to Dalton Carpet, found an ideal carpet (durable and grandchild proof), they came out to measure the same day and installed 3 days later. We could not have been more pleased with the product and the service. Good job Mr. Blanton and crew! — Beverly
The floor tile with copper is beautiful. Just got the lights up and thinking of you. Artwork remains undecided. Thank you [Paul Deaton] for your persistence! We are quite pleased. — Roberta
I want you [Mark Hayes] to know that my wife and I are very pleased with your personal attention, and your company's commitment to provide a quality service with such professional care. Your crew leader Mr. Tristan, with the help of Diego and with great workmanship, were at each step of the repair, giving me the detail explanation of what was being done in order to have a permanent solution. Understanding that the replacement of the flooring was little over the warranty period, it shows and confirms your company's interest to full customer satisfaction with integrity. Again, we are grateful. THANK YOU SO MUCH!!! — Jost A.L.
Please tell Mike [Blanton] thanks for everything and thank you [Lauren Harrell] too! Jane thinks (as I do) that you are great. — Frank R.
I have meant to write you to tell you what an extraordinary experience we hold with the installation of our hardwood. From the young lady at the reception desk, to the salesman that assisted our decision through every step of the way, to even the young men that delivered and installed the flooring- everyone was first class! It was a pleasure to work with Dalton Carpet One. — Katy
We just wanted to drop you a note to let you know about the wonderful experience we had with your company. Melanie did a tremendous job in carpet selection, follow up, and is a great representation of your company. We also want to commend the installation crew who were very efficient, showed up on time and clean up was superb. Last but not least was the gentleman who came out late on Friday to bind the rug for the entryway. This is our 9th house and the retirement home, and this is by far the best carpet team we have ever had. Congratulations on hiring employees that represent your company so well. — Sharon & Bob
Contacted Dalton Carpet One about a bathroom remodel. Designer Lauren Harrell came to our house and did some measurements and we discussed some initial ideas. We met a few days later at the business and Lauren had pulled out some sample tiles and had put together a plan that we agreed on. Dalton Carpet One was then able to draw up a computer sketch of the plan so we could get a better idea of how the finished project would look. After all agreeing on tile color and style, we received a printed detailed quote for materials and labor. We then finalized the decision that Dalton Carpet would do the job. Dalton called and we set a date to do the remodel. On the date, the installer Victor Ilas came on time as promised and was very professional and used every precaution to keep the bathroom remodel in the bathroom and not do any harm to the other parts of the house. (This was an upstairs bathroom so he had to make a lot of trips up and down the steps.) He kept me informed on his progress all along and how we wanted the shower to look. Used the Schluter Shower system which is the best to help reduce any chance of shower leakage. ( The orange board and sealer strips like on many of the home shows.) Changed out the shower head that I purchased and also installed tile backsplash on three walls around a jet tub. This remodel took a whole week and during the week we had different representatives from Dalton Carpet One coming by and checking the progress, helping the installer and making sure the job was going to our liking and if we had any concerns. The one thing I would like to add to this review is that if you are looking online and trying to decide who might do a flooring job or tile bathroom remodel for you then I'd say Dalton Carpet One is the type of business you will want to do business with. — Clayton M. via Angie's List
I want to personally thank you for going above and beyond to help us get the correct carpet Thursday night, July 14. Doing a job like this that could only be done late because of the dispatch area and all the computers that we could not move was really a challenge. Wendell and his crew did an excellent job and also went above and beyond their jobs to work with us. The mixup in the carpet that was sent I know was an accident, but with your help and the installers patience all went very good. We are all thrilled at how good the office looks now and have gotten so many compliments on it. I also want to thank Donna Brannon for all the help she gave me. Just as soon as we can come up with the money, we do want to do the rest of the building and we will want to deal with the same people. Again, thank you so much for making what could have been a disaster turn out to go very smoothly. Your thoughtfulness will always be appreciated. — Judy
We had multiple installations done in our home and the entire process was so smooth and easy. Your company is very lucky to have an excellent employee like the professional who assisted us. Our specialist was not only professional, but he was an excellent listener. He was a pleasure to deal with. He followed our job from start to finish. In today’s world everyone is in such a rush and the only bottom line in the sales world is the mighty dollar. The professional who assisted us was not your ordinary typical person, we all want to make money, but he cared about the customer. I told my husband that Dalton will be the company, the only company, as we continue to finish our home, that will do installations for us. We consistently tell others how happy they will be with your company. You are very lucky to have such professionals as the professional who assisted us. Thank you so much for making the process so easy. — Marc & Susan
Just wanted to let you know that we love our new carpet. The installers did a great job. They were pleasant to work with, very professional and moved our furniture with great care. We would like to ask you to please add $75 to our total bill...$25 for each of the guys as a little bonus from us. And please let them know that we appreciate the nice job they did. Thank you so much for taking such good care of us. We will certainly recommend you to others and hope to work with you again in the future. — Barbara
I wanted to write a note to you to express my pleasure with the service that Donna Brannon gave to me during my kitchen renovation. She really was great to work with. She listened to my concerns and gave worthwhile advice and help in every phase of the kitchen project. She was able to envision my goal for what I wanted in the kitchen project and I'm very happy with the end result. I will definitely recommend her to friends. I think you are fortunate to have such a capable and personable designer on your staff. I am sure that I will be calling on her expertise in the future. — Joanna
We recently decided to replace our bedroom and bath carpet with a laminate. Friends of ours recommended Dalton, based on their experience with the company. We are happy to testify that Dalton has fulfilled our high expectations to the fullest. From the get-go, we were impressed with Paul Deaton who advised us and was very helpful in choosing the color for the laminate, which had to match the wall color in our bedroom. We are especially pleased to recommend this company because there were two mishaps the staff had to deal with. One: about a third of the delivered laminate was damaged. The boxes containing the flooring material looked unharmed from the outside, so it must have happened in the factory. The people at Dalton reordered the needed material which arrived a few days later; however, this time it was the color that did not match the previous material, so they had to place another order. Through all of this the Dalton staff was courteous and efficient. In situations like this, when not everything goes according to plan, the true make up of a company comes to light. Dalton passed this test with flying colors and we would highly recommend this company for your flooring needs. — Albert & Ursula
I just wanted to send a quick note of thanks to you for the great job your crew did in Meigs Hall. Everyone that comes into the building is complimenting the carpet and telling us how nice Meigs Hall looks. I think it looks better than it ever has! The crew you sent was great. They were easy to work with and very willing to do anything I asked. I've never seen a group of men move furniture and lay carpet quite as fast as these guys. As a matter of fact, they worked so quickly, I didn't have time to tell them we were flipping the furniture in the office. They put the office back just like they found it, and when I asked them to make the furniture switch they did it without complaint. I love the carpet and I really appreciate your crew. I'd keep them around if you can. — Teresa, Meigs Hall UGA
In today's time of poor service from numerous areas of our society, it is especially refreshing to see a company and their employees do it right. Recently Nancy and I decided to change the carpet in four of our bedrooms to hardwood flooring. From the time we walked into your Atlanta Highway showroom to the last sweep of the broom by the installation crew we had nothing but positive experiences. Lisa Matheson met us promptly as we walked in and was especially helpful in finding a match to our existing hardwoods. She asked the right questions and provided us with exactly what we were looking for. Her scheduling of appointments was made around our time frame and each person came on time and when expected. Each step of the process was laid out so we knew what to expect, when it would occur and how long it would take. By the time the installers came, we knew what to do and what to expect. Josh and his partner were courteous, professional, efficient and exceptionally respectful of the fact they were in someone else's home. I could not have asked for two more friendly, professional and pleasant people to do the project. Each day they came on time, worked hard, diligently and were always thorough. At the end of each day, they cleaned up, swept and left our house as clean as it could be under the circumstances. When the project was completed our home was tidy, the new floors clean and the furniture returned to where it belonged. The best part was the new floors that look absolutely fantastic. We could not be happier with both the experience as well as the end results. Every detail was taken care of with nothing left undone. When I have my expectations exceeded by this magnitude, I thought you should know. Your hard work in instituting a culture of excellence in your business is both appreciated and evident. Please express our gratitude to your entire team for making something we dreaded into an exceptionally positive experience. — David
My sales person Melanie [Griffin] was very responsive and very patient with me as I vacillated between re-carpeting in the master and doing hardwood. In the end hardwood won out. It put us over budget for our renovation, but I am extremely happy with the look. They provided quality service, [Sam Stephens] worked with me on schedule since we were having house guests, and overall did a very good job! Note that this project required that they match existing floor and they did a great job. You can't tell the difference unless you know just where to look. No dust either!!! — Patricia J. via Angie's List
We recently called on Dalton Carpet One for tile in a bathroom and carpet for our upstairs. We want you [Mike Blanton] to know the great service, direction and completion of the work by your professionals. All of the staff who helped us were wonderful and dependable professionals. We thank Jocelyn Paxson, Keith Guest, Steve Bavilaqua, Amanda Manley and the hard working installers Mark Green and Victor & crew. Thank you for running Dalton Carpet One in Athens. — Don & Rosie
Recently we had the pleasure of meeting one of your [Mr. Boyd] decorators, Ms. Lauren Harrell. Although I have used Dalton Carpet for all of our home projects over the years, never have I enjoyed working with anyone as I did Lauren. Lauren is extremely talented and competent. She was always full of new ideas and, at the same time, she was also practical and respectful of our budget. I really appreciated that and so did my husband! Lauren was friendly, personable, easy to talk with and had a great sense of humor! I told my husband I felt as if I had known her for years. Not only was she helpful with the items we purchased from Dalton, but she also gave us the names of other recommended workers for painting, counter tops, and remodeling. You are fortunate to have such a valuable employee; Lauren is truly an asset to your business. As I previously stated, Lauren is one of the friendliest, most genuine people I've met. She's so much fun to work with. I will be anxiously looking forward to my next home project with Dalton! Thanks to all of your workers who did an excellent job installing our wood floor and tile. My husband and I appreciate your staff's professionalism and attention to details. And we love Lauren...I will miss seeing and talking with her! Please let Lauren know how much we enjoyed her and appreciated her help. She is delightful! Sincerely, — Duane & Charles
I simply had to write and let you know how pleased we have been with the recent installation of our new kitchen floor from Dalton Carpet. From the very beginning consultations with Melanie Griffin to the installation by Joshua and David, we could not be happier. After listening to my wishes for a kitchen floor, Melanie graciously explanied several options. When we had it narrowed to the type of floor, she came out and offered her professional recommendation of the ones we liked. Ironically, it was the same one we liked too! Joshua and David were the epitome of professionalism. Personable, but not intrusive. Quiet and conscientious in their work. My only regret is that we do not need any new flooring in the near future! If we did, you can be sure we would actually request to work with the same team of folks. They're the best. I always try to shop locally and you are one of the reasons I do! I will be happy to recommend you to others in need of flooring. — Barbara
Rarely do I encounter a business contact who deserves praise for giving the type of assistance that Tiffany Greene gave my husband and I earlier this month. Let me extrapolate. We were in the very final stage of house-building and had just returned flooring that my builder had bought from an Atlanta liquidator outlet - the flooring was very poor and the color clashed with the logs of my house. In my search of the web for local dealers who sold Bruce hardwood flooring, I found your store. Tiffany guided my husband and I through the realms of flooring, explained the differences in various floorings, allowed us to wander alone through flooring samples, and again patiently answered our questions. We purchased flooring that day. Then a "glitch" happened: the Texas company that made/inventoried the flooring would delay delivery for 2 weeks which was well past our deadline for closing on the house. Through what must have been a persistent negotiation with the Texas company, Tiffany arranged for the flooring to be delivered in 4 days!!! I do not know what Tiffany told the company, but the results saved us thousands of dollars in meeting our closing deadline - a later date would have excluded us from a very low interest rate over 10 yrs. Having bought the flooring, we again went back and purchased another type of flooring from Tiffany. Soon, we will purchase rugs, and will always purchase from Tiffany as long as she is with your store - as a matter of fact, if she moves to another store, so will our business follow her. As a quality assurance officer, I constantly review personnel training and total program development records. Your recruitment and training is highly successful as evidenced by our dealings with Tiffany. Congratulations - your store is "the rare one" which is nice to know given the aloof and incompetent climate of most businesses today. — Yvette