The Grocery Store Principle
Mike Blanton, our late founder, operated his business with what he called the Grocery Store Principle in mind. This means if he saw one of his customers in the grocery store, he wouldn’t feel like he needed to go down another aisle to avoid them, because we didn’t handle their project correctly. Mike wanted to be able to greet every Dalton Carpet One customer he encountered with confidence that we took care of them and their home from start to finish. We continue to operate by the principle today and want to leave every customer feeling confident and excited about their new home update.